Your Right of Withdrawal (14 days)

In accordance with the Belgian Code of Economic Law, you have a right of withdrawal of 14 days for any purchase made online, without having to give a reason.

This right applies to all our products, including:

- Promotional products

- Sale products

- Clearance products

Deadlines

Step 1 - Notification of your withdrawal: You have 14 days from the day following receipt of your order to inform us of your withdrawal decision.

Step 2 - Product return: After notifying us of your decision, you have an additional 14 days to return the product to us.

How to Inform Us of Your Withdrawal?

You can notify us of your withdrawal decision in several ways:

- By email: info@matos.be (a clear message indicating that you wish to withdraw is sufficient)

- By mail: Matos Surf and Kite Shop SRL 124C Chaussée de Ninove 1080 Brussels Belgium

- Using our return form (optional): You can download our return form here, but its use is not mandatory. A simple email is sufficient.

In your message, please indicate:

- Your first and last name

- Your order number

- The product(s) concerned

- Your bank account number (IBAN) for the refund

For customers outside Belgium:

- IBAN + BIC/Swift

Product Return Conditions

You have the right to examine the product as you would in a physical store. You may therefore:

- Unpack the product

- Try it

- Handle it to check its characteristics and proper functioning

For the return to be accepted, the product must:

- Be in a condition allowing resale

- Be complete with all its accessories and instructions

We recommend (but this is not mandatory):

- Keeping the tags

- Returning the product in its original packaging

- Protecting the product well for return transport

Product depreciation: If the product shows signs of use beyond what is necessary to establish its nature, characteristics and proper functioning (for example: product worn extensively, damaged), we may deduct compensation proportional to this depreciation from the amount to be refunded.

Exceptions to the Right of Withdrawal

In accordance with the law, the right of withdrawal does not apply to:

- Products made according to your specifications or clearly personalized

- Sealed products unsealed after delivery that cannot be returned for health or hygiene reasons (example: worn neoprene suits, worn boardshorts, opened technical underwear)

How to Return Your Product?

Return address (ONLY):

Matos Surf and Kite Shop SRL

124C Chaussée de Ninove 1080 Brussels Belgium

Important:

- Return costs are at your expense

- We recommend using a tracked shipment to secure your return

- Insufficiently stamped packages will not be accepted

- You bear the risk of return transport (we therefore advise you to package the product carefully)

Check the return address carefully: Matos cannot be held responsible for packages sent to the wrong address or lost due to insufficient postage.

Refund

Deadline: We will refund you within a maximum of 14 days from:

- The date we were informed of your withdrawal decision

- OR the date of receipt of the returned goods (whichever comes first)

Amount: We will refund you:

- The product price

- Initial shipping costs (at standard delivery rate; if you chose a more expensive delivery method, only the standard delivery cost will be refunded)

Refund method: By bank transfer to the account used for payment, or to the bank account (IBAN) you have provided us.

We will only proceed with the refund after: 

- Receipt of the returned product

- OR receipt of proof of product shipment (whichever occurs first)

Examination of Returned Product

When we receive your returned product, we will check its condition.

If the product meets return conditions: Full refund within 14 days.

If the product shows abnormal depreciation: We will contact you to inform you and indicate the amount of deduction applied before refund.

If the product does not meet return conditions (for example: product clearly used beyond testing, product damaged by negligence): We will contact you to discuss the situation. Depending on the case, we may:

- Offer you a partial refund

- Return the product to you (return costs at your expense)